Terms of service

Terms of Service

Welcome to maccosmetics! These Terms of Service ("Terms") govern your access to and use of our website located at https://maccosbeauty.shop ("Site") and the purchase of products from our store. By using our Site and purchasing from us, you agree to be bound by these Terms.

Order Processing

Once you place an order, please allow 2-4 business days for us to process your order before it is shipped. During this time, we verify your order details, prepare your items, and handle quality checks.

Shipping

After processing, your order will be shipped, and you can expect delivery within 7-15 business days. Shipping fees are calculated based on your order and destination and will be displayed at checkout before you complete your purchase.

Order Cancellation

You may request to cancel your order within 24 hours of placing it. After this window, we may have already begun processing or shipping your order, and cancellation may not be possible. To request cancellation, please contact us promptly at trinhgiahuysf815@gmail.com.

Returns and Exchanges

We accept returns for most products within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received.

Customers are responsible for any return shipping costs unless the item you received is defective, damaged, or incorrect. In those cases, please contact our customer service team at trinhgiahuysf815@gmail.com for return instructions and support.

Refunds

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card issuer to post the refund to your account.